The Game Supply

Account Selling Faq

Selling questions:

1. How do I sell my account to your company?

Very simply. The first step of every sale is entering character/account information under the appropriate game here: Sell/Trade MMO Accounts. Once this information is input request a quote via our live chat system during business hours or request a quote via email if live chat is offline.

Our account professionals are full time employees and deal with account purchasing, verification and sales all day-everyday, and we take pride in providing our customers with the best buying and selling experience that can be offered.

2. Where are you located?

Company information can be found in the Contact Us Section. We are currently headquartered in Wilmington, North Carolina, and registered as an LLC with the state of North Carolina. Staff members currently are located in Wilmington, NC., Southern California and Montreal Quebec for our French Canadian Friends. We DO NOT outsource and all of our sales staff are or have been gamers just like you.

3. How long will it take to receive a quote?

Live chats are generally answered within one (1) minute. At that time we will review the information provided and if necessary asked for further details. Email quotes will be responded to within 30 minutes during business hours.

We take into account the amount of currency on an account, multiple characters as well as any many other selling points such as mounts, achievement points, factions, and any other points of interest-please be thorough in your description. We might miss special achievements, rare mounts, game card additions, or other items of interest and would appreciate you taking the time to tell us about those things in order to receive an accurate quote.

4. What information do I need to have available in order to sell to you?

Once you accept a quote, you will be asked to submit your account name, password, secret question and answer, know the current email that is associated with your account, and provide us with current Government issued photo Identification. Payment method needs to match both the name on game account as well as name on photo ID. We do purchase only from original owners of account. If you are underage, then have your parent or guardian contact us to sell your account please.

5. What happens after I submit my information to you?

Our account specialists will first verify the account information provided. After that verification is satisfied, we will call the account holder and verify geographic location and any other personal information at that time. Please note, we will call your home phone number even if that is not the one you submit. If there is an issue with this, please let us know ahead of time.

6. Is my information secure with your company?

Yes, we strictly adhere to all current privacy laws regarding personal information. From the time you email the information to us, it is stored on SSL encrypted server and only accessed by contracted employes of the company.

7. When is payment issued?

Generally, once account and personal verification is done, payment will be issued within 60 minutes. This is what we shoot for as a goal time. Submitting clear and legible photo ID and verifying all account information is current and correct will make this process go smoothly.

8. What about this other question I have that no one could possible forsee?

Please utilize live chat on site, send us an email or simply call and ask us. We are happy to answer any questions you might have.

All transactions are completed via live chat and telephone. No exceptions are ever made.